Game Policy

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In accordance with particular Playpark Inc. policies, as they are provided on our company website and sub sites, certain penalties are imposed on accounts for violating the Playpark Inc. Code of Conduct, and for any of the violations that are listed below. It is the responsibility of every customer to be aware of our Company Policies, violations, and penalties as agreed upon in the Playpark End User License Agreement. Claims of ignorance of such information shall not be excused.

Listed here are the general account penalties maintained by Playpark Inc. as a company. There also exist game-specific account penalties, which you can find by following the appropriate links at the bottom of this page. In most cases, game-specific account penalties will take precedence over our general company account penalties. However, please remember that depending on the nature of each violation, either company or game-specific penalties may apply, the choice of which, rests on the sole discretion of Playpark Inc.

Please read through the enumerated violations carefully. For questions or concerns, please contact Playpark Customer Support: Ibox Support

Important Reminders regarding Violations and Penalties

  1. All listed penalties presented are arranged into fair standards dependent on the general nature of each offense but are still subject to any necessary adjustment as deemed by the sole discretion of Playpark Inc.
  1. All violations are validated through the actual observation of Playpark Inc. and Game Moderators. Playpark Inc. and the game itself has no obligation of presenting evidence related to any cases it has ruled upon.
  1. All penalties listed above can be issued on a per-instance basis, resulting in an accumulation of 1st offense penalties or an automatic 3rd offense penalty, depending on the number of violations committed. The choice of recourse in such cases is entirely at the discretion of Playpark Inc.

GAME SPECIFIC ACCOUNT PENALTIES

Game Moderator

Game Moderators are committed to helping and guiding players to experience the game at its full potential. Every effort must be made in bringing prompt service and in improving the quality of the game.  GMs are to respond to players’ needs in a polite and professional manner.

What GMs can do for players of MU Online:

  • GMs will do their best in answering questions and handling complaints or concerns users may have in-game.
  • GMs are to oversee events or quests in-game.
  • GMs may kick or suspend players that violate the Game Policy and Rules of Conduct depending on the severity of the violation.

What GMs cannot do for players of MU Online:

  • GMs cannot and will not participate in any party or guild. They cannot and will not “tank” for or provide “buffs” to players unless it coincides with an event or promotion that requires them to do so.
  • GMs cannot and will not give players items, potions or gold (trading with players is not allowed) unless it is part of an event or promotion.
  • GMs will not give special treatment to any player or the specific group of players. GM’s are to be impartial, unbiased, and objective within the scope of their responsibilities and judgment.

Rules of Conduct

The following rules govern basic interaction within the MU Online game and the MU Online social media and groups. Please be aware that failure to comply with these rules of conduct may result in the termination of your MU Online game account according to the MU Online End User License Agreement (EULA)

Offense List

I. Verbal Offenses

Use of Profanity or Obscenities in any means

Users are prohibited to use sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language.

Users are prohibited to post or link to any sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive imagery or content.

Spamming or Flooding in any type of channel

When communicating in MU Online using server-wide chat, users are prohibited from spam, flood, or make duplicate posts.

II. Illegal Trading and Dealings

Real Money Trading (RMT)

Users are prohibited to advertise the intent to or commit the act of buying, trading, selling, sharing or transferring access of items or any other game-related feature to another MU Online account or player through transactions involving the use of real money.

Advertising non-PlayPark Products

Users are prohibited to market, promote, advertise, or solicit within the MU Online game or MU Online social media and groups any product that is not related to the game.

Use of PlayPark Products or services for illegal activities

All PlayPark Products and services are strict to be used for legal activities only.

III. Harassment

Harassing or Defaming users or PlayPark Employees

Harassment, by definition, persistent, disallowed actions against another person, is strictly prohibited. Anything that imposes on another person’s natural rights is not allowed.

Attempting to directly or indirectly assassinate a GM character or another player’s character is prohibited.

Making Real-Life Threats

Threats in any form, even in jest, is not allowed and will be treated seriously.

Distributing another user’s Real-Life Personal Information

Users are prohibited to post or to communicate another player’s real-life information (name, address, account name, etc.) through the MU

Online game or through the official MU Online Facebook Groups

Impersonating a PlayPark Employee, Affiliate or another player

Users are prohibited to impersonate a Game Moderator, any PlayPark Employee, or any other PlayPark affiliate. Players are not allowed to impersonate other players as well.

IV. Others

Any type of act or behavior deemed inappropriate by PlayPark

Users are prohibited to violate any local, state, national or international laws, and regulations.

Any other action that is similar to the above but not mentioned will still be held according to the MU Online Game Rules and Policies. This set of rules may be modified at any time according to the MU Online GM Team’s discretion, but with proper notification of the changes through the MU Online official website and social media.

*The MU Online GM Team’s decision on any case is final.

Misconducts

All offense reports will be reviewed by the MU Online GM Team. Offenses have varying degrees of severity and will be up to the MU Online GM Team to review and to administer its corresponding punishment based on the provided evidence and details of the case. The severity of each case will be categorized as follows:

I. General Misconducts

Cursing, swearing, or use of foul language

Offensive/vulgar character and guild names

Flooding

Harassment

Defaming a Game Moderator

Attempting to deceive any PlayPark Personnel

Misuse of the Official MU Online social media

Inappropriate advertising

Circulating false information

Reporting false incidents

Illegal trading or cash transactions

Account theft or hacking

II. General Fraud

III. Game Integrity Infringement

Use or distribution of any hack/hacking programs

General attempt to defraud

Impersonation of a GM, PlayPark Employee or affiliate, or Government Official

Circulating false information

Deliberate abuse of game bugs

Attempting to deceive any PlayPark Personnel

Account Theft or Hacking

Unauthorized Account Access

Duplicating items or possession of duplicated items

Also, be reminded that PlayPark reserves the right to evaluate every incident on a case to case basis; meaning, actions take in one case may differ from those previously taken with other cases of similar nature.

Penalties:

Penalties will depend on the number of times an offense is made. It will also depend on its severity.

Types of Violation

Offense

1st Offense

2nd Offense

3rd Offense

General Misconduct
Offensive chat window, store name Warning 1 day Account Suspension 3 days Account Suspension
Use of ASCII to denote inappropriate graphical acts Warning  1 day Account Suspension 3 days Account Suspension
Cursing, Swearing, or use of Foul language 3 days Account Suspension 7 days Account Suspension 14 days Account Suspension
Distribution of another user’s Real-Life Personal Information

Account Closure

RL Advertising, Real Money Trade/ illegal trading 7 days Account Suspension 14 days Account Suspension 1 month Account Suspension
Flooding/Spamming (All channels)  24 hrs Chat ban 3 days Chat ban 7 days Chat ban
Sexual Harassment (obscene or reference to body parts in non-scientific discussion) 7 days Account Suspension 14 days Account Suspension 1 month Account Suspension
Inappropriate use of chat channels  24 hrs Chat ban 3 days Chat ban 7 days Chat ban
Verbal Harassment  24 hrs Account Suspension 3 days Account Suspension 7 days Account Suspension
Non-Verbal Harassment  24 hrs Account Suspension 3 days Account Suspension 7 days Account Suspension
Defaming a Game Moderator Warning 7 days Account Suspension 14 days Account Suspension
Inappropriate Advertising 7 days Account Suspension 14 days Account Suspension 1 month Account Suspension
Reporting False incidents 3 days Account Suspension 7 days Account Suspension 14 days Account Suspension
References to illegal drugs or activities Warning 3 days Account Suspension 7 days Account Suspension
Nuisance Accounts

Permanent Account Suspension

Others (Special Case) Subject to GM’s review / GM’s decision is final.

General Fraud

Game Integrity Infringement

Permanent Account Suspension

Circulating false information 3 days Account Suspension 7 days Account Suspension Account Closure
Deliberate abuse of a Game bug 3 days Account Suspension 7 days Account Suspension Account Closure
Impersonation of a GM, PlayPark Employee or affiliate, or Government Official

Permanent Account Suspension

Attempting to deceive any PlayPark Personnel

Permanent Account Suspension

Use or Distribution of any Hack/Hacking Programs

30 days Account Suspension + Item Wipe or Permanent Account Suspension (GM Discretion)

Client Modification

30 days Account Suspension + Item Wipe or Permanent Account Suspension (GM Discretion)

General Attempt to Defraud

Permanent Account Suspension

Account Theft or Hacking

Permanent Account Suspension

Unauthorized Account Access

Permanent Account Suspension

Duplicating items or possession of duplicated items

Permanent Account Suspension

* Vulgar and offensive character names or guild names will be changed without prior notice.

Definition of Terms:

RL – Real Life
RMT – Real Money Trading
NPC – Non-player Character; these are entities in-game that are not controlled by the players, such as shopkeepers or monsters

Policies

  1. Naming Policy / No Name Change Policy

The use of profanity or abusive words or phrases, or anything remotely suggesting such, in any language or dialect, is strictly prohibited in the creation of Character Names or Guild Names. Players deemed to have violated this policy are subject to sanctions and may have their Character Name or Clan Name changed or character banned without prior notice. Clans that are disbanded due to violating this policy will not be eligible for compensation.

  1. Harassment Policy

Characters in the game are free to choose who they want to communicate and socialize with (with the possible exception of GMs and other Playpark staff, but only in their official capacity). A character may cease communications with another character for his/her reasons. If that persistent character insists on sending messages, whether private or public, towards that person who does not want to continue communication, even with a clear warning that he/she does not wish to communicate anymore, then the offended character may report it as a case of harassment, submitting screenshots as evidence.

3. Scamming Policy

The MU Online GM Team will not be responsible for any loss of jewels or items due to scams, unfair trades or illegal trading (real-money trading) which are not a result of an in-game bug or exploit.

4.Hack Policy / Restoration Policy

Hack cases or Item restoration request will be dependent on investigation.

Beware of phishing websites as well and never give your account information to anyone. MU GMs and Moderators will NEVER ask your password.

The following are the ONLY official websites of MU Online and Playpark INC.:

Website:  http://bit.ly/MUOfficialWebsite

Fanpage: https://www.facebook.com/PlayPark.MU/

FB PH Group: http://bit.ly/PHFBCommunity

FB SEA Group: http://bit.ly/MUSEACommunity

Youtube: https://www.youtube.com/channel/UCW5LGbrHlBdHgRqQe42WSPQ

Ibox Costumer Support: http://member.playpark.net/ibox/MU.aspx

PlayPark Website: http://www.playpark.com/

  1. Evidence Policy

The only evidence that is not modified in any manner and shows the incident clearly can be applied in our case processing. Screenshots may suffice for any chat or verbal offenses. With regard to complicated offenses, in-game videos would have to be provided. You can use file hosting services such as Mediafire or Fileden to upload your videos.

*Note: Screenshots must be submitted in .jpg format, with at least High image quality.

The name of the offender must be clearly seen, and the screenshot or video must show the offender in action.